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DELIVERY & RETURNS

CRAFTING & DELIVERY TIME SUMMARY

Free Delivery on all orders over the value of $60 (AUD)

• Standard Order: Current Average Crafting & Delivery Time: 8 - 10  working days. (Including current COVID-19 related delays)
• Urgent Order: Current Average Crafting & Delivery Time: 4 – 6 Working Days

CRAFTING TIMES

• Standard Crafting Time: 2 – 3 Working Days
• Urgent Order Crafting Time: 1 Working Day

All our jewellery is crafted by our jewellers at our international crafting studio based in South Africa. Typically the time period to create your personalised item will take 2 – 3 working days. Once your order is completed we then ship your order to our Silvery team based in New South Wales Australia. When your order arrives at our station we ship your order the same day with the Australian Postal Services with the service you have selected.

SHIPPING TIMES & URGENT ORDER SHIPPING TIMES

Free Delivery on all orders over the value of $60 (AUD)

• Standard Australian Post : 3 – 4 Days Shipping – $ 3.00
• Express Australian Post: 1 – 2 Days Shipping – $ 5.00
• DHL International Express: 6 Working Days (Directly from our Crafting Station based in South Africa)

RUSHED ORDER SERVICE

• Urgent Order : 1 Working Day + Express DHL Delivery  $35

*As we have a registered office in Australia there are no duties and taxes imposed on your order.

ORDER PROCESSING & DELIVERY

Crafting will be processed once we have received your payment. From receipt of payment dispatch takes 2 – 3 working days, during special occasions such as Christmas season and Valentine’s Day this may be extended by two working days due to the high volume of orders.

ORDER PROCESSING DELAYS & QUERIES

Order processing time may be delayed if we have any queries that we need to be clarified regarding your order. Please supply us with an email address in your order that is attended to.  If we can not make communication with you we will then try to call you on the contact number supplied when placing your order.

TRACKING NUMBER

Tracking numbers will be emailed to our customers once we have handed your package over for delivery.

DELIVERY ADDRESSES

Please note that DHL are not able to deliver to Post Boxes. We will also not be held responsible for incorrect delivery details supplied when checking out. Please note that if you select our courier option, somebody will need to sign for the parcel.

INTERNATIONAL DUTIES AND TAXES

For all international orders placed outside of South Africa, Silvery will not be held liable for import taxes and duties into your country. Customs policies vary greatly from country to country. Please research and understand the related charges you could be liable for prior to placing and ordering from Silvery.

CONDITION OF GOODS

Silvery will supply all goods to the delivery company in good order. You may request for us to take a picture which will be date stamped, of your items before they are sealed in their final packaging, but cannot ensure that the goods arrive at your chosen delivery address in the same good order and thus do not take responsibility for damage to items during transit.