The Silvery Warranty offers you the full coverage of manufacturing, administration and shipping costs against warranty claims resulting from manufacturing defects and workmanship errors. As a result of our workshop being based in South Africa, items will be remade and delivered to you. Items that are being replaced under the warranty will be returned to our Dispatch Center.

Under the warranty, Silvery covers the following:

• Chain links opening or breaking during normal wearing conditions
• Jump rings opening at the solder joints
• Faulty clasps that no longer function according to their purpose
• Items which have not been personalised according to your order
• Birthstones falling out of their settings

Chains links that have been stretched and snapped due to excessive force will not be replaced under our warranty. Cut-out items, such as Name Necklaces, are dealt with on a case-to-case basis.

Under the warranty, Silvery covers the following incidences related to rings:

• Solder joints on the ring opening under normal wear
• Items which have not been personalised according to your order
• Incorrect item received
• Over- or under-sanded items
• Birthstones falling out of their settings

Rings that have been purchased in the incorrect size or damaged with excessive force, solder joints that become apparent will not be replaced under our warranty. Cut-out items, such as Name Rings, are dealt with on a case-to-case basis.

Under the warranty, Silvery covers the following incidences related to bracelets:

• Chain links opening or breaking during normal wearing conditions.
• Jump rings opening at the solder joints
• Faulty clasps that no longer open or hold their closing position / clasps where the spring pops out
• Incorrect item received
• Items which have not been personalised according to your order
• Birthstones falling out of their settings

Chains links that have been stretched and snapped due to excessive force, cord bracelets that have frayed or snapped within normal wear and bracelets purchased in the incorrect size will not be replaced under our warranty.

Under the warranty, Silvery covers the following incidences related to bangles:

• Solder joints on the bangle opening under normal wear
• Items which have not been personalised according to your order
• Incorrect item received
• Over- or under-sanded items
• Birthstones falling out of their settings

Bangles that are out of shape due to being stretched or pressed together with excessive force and bangles that have been purchased in the incorrect size will not be replaced under our warranty conditions.

Under the warranty, Silvery covers the following incidences related to key rings:

• Key rings that have not been sanded
• Jump rings or leather components becoming undone
• Incorrect engraving
• Incorrect item received

Under the warranty, Silvery covers the following incidences related to charms:

• Jump rings opening at the solder joints
• Faulty clasps that no longer open or hold their closing position / clasps where the spring pops out
• Birthstones that have fallen out of their settings
• Incorrect item received

Under the warranty, Silvery covers the following incidences related to earrings:

• Broken earring components
• Incorrect earrings received

Earrings that have been damaged due to excessive force and general dissatisfaction with the purchased earring will not be replaced under our warranty conditions.

Broken earrings that qualify for a warranty claim may be returned for a replacement pair.

Returns relating to the fading of plating and / or oxidisation under the product warranty are valid within a 15-day period since the acceptance of delivery. Correspondence met after this timeframe is subject to our standard Returns Policy, inclusive of quoting for the return alongside related courier fees. Please read further on our Plating, Tarnishing / Oxidisation, and Returns Policy information pages.

Under the warranty, Silvery does not cover returns related to the fading of gold plating or oxidisation as listed below:

• The intentional removal of oxidisation
• The natural occurrence of oxidisation / tarnishing

Under the warranty, Silvery covers the full shipping cost related to your return. This includes the collection of the item from you and the delivery of the repaired / new item to you only.

• Silvery Jewellery’s 30-Day Product Warranty expires within a period of 30 days since delivery of your order.
• Items that have already been returned and treated under the 30-Day Product Warranty qualify for a similar termed warranty on the repaired item. This is valid only for a period of 15 days from the day the repaired item was successfully delivered.
• At the expiration of the 30-Day or 15-Day product warranty on your order, any returns will be subject to our standard Returns Policy, inclusive of quoting for the repair alongside related courier fees. Silvery will not be liable for any fees related to a return after the expiry of the warranty. Read our Returns Policy here.
• Extensions of the product warranty will be treated on a case-to-case basis. Kindly contact our Customer Service Manager directly at ashton@silvery.co.za to enquire about an extension. Please include your order number and a valid reason for the extension.
• Silvery reserves the right to decline an extension request should the request not be sufficiently substantiated.

Should you require a return under the product warranty, please follow the steps below:

• Please email warranty@silvery.co.za regarding the return. Your subject line must state the order number, your name and Warranty Return, example: SLV123456 Farrah Way Warranty Return.
• Several images of your item, that is: as received, the packaging, and a clear close-up of the error / defect / reason for return, must be included in the email to qualify for the full product warranty service.
• Silvery will arrange the collection, repair process with our Jewellers, and the delivery once final confirmation has been received from our customer.

The following are deemed non-eligible under the Silvery Jewellery 30-Day Warranty.

• Items that have experienced the intentional removal of oxidisation.
• Items that have experienced natural oxidisation / tarnishing. However, please chat to our Team about the restoration service on offer.
• Cut-out items, such as Name Necklaces and Name Rings, that have snapped. These situations are dealt with on a case-to-case basis.
• Items that display scratches and / or dents as a result of daily use. This includes scratches as a result of friction on layered items.
• Items that have been altered or damaged upon receipt of delivery.
• Items that have been subject to theft after the event of successful delivery.
• Items that have been neglected or improperly maintained.
• Items that have been lost or damaged for any reason, inclusive of natural disaster.
• Items that require alterations not due to any fault of Silvery Jewellery.
• Dissatisfaction with your selected font choice.
• General dissatisfaction with your purchase